How to reach us.
The fastest way to get help is email.
hello@quoira.aiStuart Kass reads every message and replies within 24 hours · usually faster.
That’s the entire support channel. No tickets. No bots. No queues. Just a solo founder who built the thing and is responsible for it.
Write like you’d write to a friend.
To help us help you faster, include where useful:
- What you were trying to do when something went wrong
- What happened instead (screenshots help · don’t worry about formatting)
- Which device and surface you were using · iOS app, web at app.quoira.ai, Apple Watch, Chrome extension
- Your account email if it’s different from the one you’re writing from
You don’t have to format any of this. Write plainly.
Quick answers.
Open Quoira → Account → Manage subscription. You’ll be sent to Stripe’s customer portal where you can cancel in one click. Cancellation takes effect at the end of your current billing period · we don’t pro-rate refunds, but you keep full access until the period ends.
Your data isn’t deleted when you cancel. You have 30 days to change your mind or export everything before deletion runs.
Open Quoira → Settings → Your memory → Export. You’ll get a download link emailed to you within an hour, containing everything Atlas knows about you in a portable format you can read or import elsewhere.
You can do this any time, paid or unpaid, before or after cancellation.
To delete your account at any time, email hello@quoira.ai and we’ll walk you through the 30-day grace period and final deletion. If you cancel your subscription, the same 30-day grace period applies automatically · everything is deleted on day 31 unless you reactivate.
The same as if you did.
Your substrate is yours. Export it any time. Delete it any time. We’ll delete everything when you cancel. No data held to coerce you back.
That promise doesn’t depend on subscription status.
Yes. Open Quoira → Account → Manage subscription → Switch plan. Changes take effect immediately. Upgrades are pro-rated. Downgrades take effect at the end of your current billing period.
Two possibilities. Either Atlas is wrong (it happens · Atlas tracks its own accuracy and will recalibrate over time), or Atlas is right and you don’t like what it noticed. Both are useful. Email us if a memory is factually wrong and we’ll help you correct or remove it.
Email hello@quoira.ai with a quick description of what happened and which device you were on. Voice and real-time features depend on multiple services · sometimes one of them has a bad minute. We’ll tell you whether it’s something we can fix or whether it was a service interruption that’s already resolved.
No. Email reaches Stuart faster and creates a written record you can refer back to. Email also doesn’t require either of us to be in the same time zone at the same moment.
Not yet. By design. Quoira is private space, not social space. If we add a community surface later, it will be opt-in, anonymous, and structured around The Moment and the Wisdom Layer rather than around general discussion.
If you’re in crisis.
Quoira is an AI advisor, not a medical, legal, financial, or therapeutic service. If you’re in crisis, please reach out to a qualified professional or your local emergency services. Atlas can listen, but Atlas can’t prescribe, diagnose, or intervene.
What’s working right now.
For service status, uptime, and known issues: